Return & Refund Policy

Last Updated: October 11, 2026

Thank you for shopping at The Good Child Bookstore. We take pride in the quality of our books and want you and your child to love every story. If you are not entirely satisfied with your purchase, we are here to help.

1. Print Books (Hardcover & Softcover)

A. Return Window

You have 14 days from the date you receive your physical order to request a return or exchange.

B. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The book must be unread, unused, and in the same condition that you received it.

• The book must be in its original packaging (if shrink-wrapped or sealed).

• You must provide a valid receipt or proof of purchase.

C. Return Process

1. Initiate a Return: Contact our customer support team at support@thegoodchildbookstore.com with your order number and reason for return.

2. Authorization & Instructions: Once approved, we will provide you with a return shipping address and instructions.

3. Shipping Costs:

   • General Returns: You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

   • Damaged or Incorrect Items: If you received a damaged, defective, or incorrect book, we will provide a prepaid shipping label or cover the cost of return.

2. Digital Content (Ebooks & Audiobooks)

Due to the instant accessibility and non-returnable nature of digital media:

• Final Sale: All sales of Ebooks and Audiobooks are final and non-refundable once the download or streaming process has begun.

• Defective or Corrupted Files: If you encounter technical issues, missing chapters, or corrupted files with your digital purchase, please contact us within 7 days of purchase. If we cannot resolve the technical issue or supply a functional file, a full refund or store credit will be issued.

3. Refunds

A. Processing Your Refund

• Once we receive and inspect your returned physical item, we will send you an email notifying you that we have received it and whether your refund is approved or rejected.

• If approved, your refund will be processed to your original method of payment within 5 to 10 business days.

B. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account or credit card statement again.

2. Contact your bank or credit card company, as it may take time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at support@thegoodchildbookstore.com.

4. Exchanges

We only replace physical items if they are defective, damaged in transit, or incorrectly shipped. If you need to exchange an item for the same title, send us an email at support@thegoodchildbookstore.com.

5. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

• Email: support@thegoodchildbookstore.com